Account and login help
If you have trouble accessing your account, include the email address used for Kinexus and the device you are using.
Support
Help for athletes, parents, and coaches.
For app support, privacy questions, account help, or billing questions, contact Kinexus Sports directly.
Video scan questions
For scan issues, tell us the scan type, sport, device, and what happened after upload. Do not email private youth video unless support specifically requests it.
Subscriptions and billing
For billing questions, include the platform used to subscribe and the date of purchase. Refunds are reviewed according to the payment platform's rules.
Data deletion
You can request account or training data deletion through the app settings or by contacting support from the account email.
Common Questions
Is Kinexus medical advice?
No. Kinexus provides training feedback and movement coaching, not medical advice, diagnosis, physical therapy, or injury treatment.
Does a skill progress scan change my player type?
No. The initial match scan is used for the player's profile. Skill scans are designed to help track progress on specific training areas.
Can parents contact support?
Yes. Parents or guardians can contact support for account, privacy, consent, subscription, or data requests.